Seniors Assistance Programs

On a monthly basis, professionals and post secondary students provide their services to assist seniors with legal consultations, foot care, hearing consultations & massages.  Also, during the income tax season, community volunteers help seniors complete their income tax returns.  Year round, volunteer seniors as part of Nord-Bridge’s Seniors Helping Seniors Program, are on hand to help fill out government forms and counsel on financial assistance programs.  For further details on all programs please see below.


Dr. Schow – Foot Care – 10:00 am – 12:00pm on Wednesday, Feb. 22, Apr. 26, June 7, Aug. 9, Oct. 11 in the craft room. This service is available to Nord-Bridge Members Only. Appointments are necessary. Please book appointments at the Reception Desk.  If appointments are all booked – you will be placed on a waitlist and will be given a spot on the next foot clinic date.  If you have an appointment and are unable to make it, please call Nord-Bridge to let us know so we can fill your appointment with someone on the wait list.  There is a NEW $35.00 co-pay per patient, per visit will be charged.  Please be advised all nail care patients will be required to provide their own towel to place their feet on for nail care appointments.

Lawyers of Huckvale LLP Legal Consultation is offered the Second Monday of the month from 9:00 to 11:30 am: Mar. 13, Apr. 10, May 8, & June 12. This service is for Nord-Bridge Members Only, members can sign up at the Reception Desk for 1/2 hour free consultations.  These are initial consults only. Allan will discuss members’ needs and offer advice on how best to legally proceed.

Coffee with a Constable, Lethbridge Police Services – A Constable will sit down and chat with you about any questions you may have regarding law enforcement, and concerns.  Constable Davis will be here the second Wednesday of each month from 10:00 am – 11:00 am. This program is not currently running.

Lethbridge Elder Abuse Response Network If you or someone close to you who is an older adult has been victimized by a family member, spouse, partner, friend, caregiver or  other person in a position of trust, give them a call at 403-394-0306.

Candice and Jake Boldt of Lethbridge Hearing Centre – offers FREE hearing tests and consultations every third Thursday of the month from 10:00 am until Noon to Nord-Bridge Members Only. Candice or Jake will be here on Mar. 16, May 18, & June 15 in the Library. Appointments are necessary.  Please book your 1/2 hour appointment at the Reception Desk.

NEW Tech Desk Help –Al, a volunteer of Nord-Bridge, will be in to answer any questions you may have about your tablet, smartphone, or laptop device. Appointments are required. Please stop by the Front Reception Desk to make an appointment. Al will be here twice a month on Mondays starting on September 12th from 10:00 am– 2:00 pm in the main corridor of Nord-Bridge. This is a FREE service for members ONLY. Upcoming dates: Monday, March 13 & 27. For more dates please refer to the monthly newsletter.

Walker Repair Clinic NEW– Thanks to Leisters Home Care technician, Allan, will be in Nord-Bridge’s main hallway once every couple months on Wednesdays starting, Wednesday, January 18 at 10:00 am. They will fix and adjust walkers for FREE! To sign up for this clinic please ask at the Front Reception Desk. *This is for Nord-Bridge Members ONLY.*

Lethbridge CollegeMassage Therapy Students – If your muscles are sore come in for a free massage! Massages are on a first-come first-served basis. The College students will be at Nord-Bridge on Wednesdays, Feb. 1 & Mar. 15 from 10:00 am – Noon in the Craft Room. This service is for Nord-Bridge Members Only. Please check with the Reception Desk and Monthly Newsletter for more information.

NEW Optical Technician now at Nord-Bridge! Get your glasses fixed on the third Thursday of every month in the board room with retired Optician, Mona Mah. Book your 15 minute appt. today at the Front Reception desk.

Seniors Helping Seniors Tax and Form Assistance – The “Seniors Helping Seniors”
program at Nord-Bridge is staffed by a team of knowledgeable volunteers Wednesday and Thursday mornings year round. The team includes eight tax preparers during the tax season of March-April and during the balance of the year, “ Seniors Helping Seniors” volunteers assist with filing of late returns, and help seniors qualify, or re-qualify, for benefits available under the Provincial Alberta Seniors Benefits. Special Needs Assistance Programs for Seniors; Federal Old Age Security; Guaranteed Income Supplement; and Canada Pension Plan benefits.  Please phone the Reception Desk at 403-329-3222 to talk with one of our tax volunteers on Wednesday & Thursday mornings.

Community Volunteer Income Tax Program – If you are unable to complete your income tax and benefit return by yourself and are unable to pay for assistance, our Community Volunteer Income Tax Program may be for you.  Each year volunteers from the community are trained by Canada Revenue to complete simple income tax returns.  Volunteers do not complete income tax and benefit returns for deceased persons, bankrupt individuals, or individuals who have capital gains or losses, employment expenses, or business or rental income and expenses.  Please note volunteers cannot prepare returns for incomes over $25,000 for a single person and $30,000 for a couple.  This program is offered from February to April, dates will be  announced once volunteers are confirmed. No appointments will be allowed however, Income taxes can also be dropped off at Nord-Bridge (please make sure all your tax information is included, along with your birth date, marital status, phone number, and social insurance number) between Monday-Friday 8:30 am– 3:30 pm. This is a FREE service.

Seniors Systems Navigators (SSN)-Charlene is a Seniors System Navigator located at Nord-Bridge.

Seniors System Navigators are located within multiple senior serving agencies including: Canadian Mental Health Association, Lethbridge Housing Authority, Lethbridge Senior Citizens Organization (LSCO) and Nord-Bridge Seniors Association. This team is supported by a Team Lead who provides clinical guidance and negotiation to ensure the seniors journey is as seamless as possible.

The Seniors System Navigators (SSN) respond to seniors 60+ in need by providing referrals and service navigation and outreach support to residents of the City of Lethbridge. The goal of this partnership and the Seniors System Navigators is to collaborate internally as well as with existing community services to engage in organized senior centered service planning, avoid agency duplication and fill gaps with the outcome being to deliver coordinated support to seniors.

Services are individualized and driven by psychosocial assessments and seniors centered service planning inclusive of:
• Support to navigate and access community, health and social resources
• Assistance understanding, accessing and applying for financial benefits/assistance
• Support to access seniors independent or supported housing
• Emotional support to facilitate health coping habits and social engagement
• Ongoing support for seniors experiencing complex psychosocial
needs related to aging challenges
• Facilitate educational and support groups
• Outreach support as needed

Charlene is in and out of the office, so please call 403-329-3222 to arrange a time to speak with her.

If you have a question and would like to speak to someone you are welcome to contact the intake line at (403) 329-1544 and another Navigator will be able to assist you.

Professionals are welcome to make referrals directly to our team.

Please click on the link below to view or print the SCSP Referral Form.

COMPASS for the Caregiver- NEW
This is a supportive facilitated workshop for anyone 55+ who identifies as a caregiver for a spouse, children, grandchildren, extended family, close friend, or neighbor near or far.
If you are supporting someone experiencing challenges related to: health, age, family dynamics, mental health, pressures generated by “sandwich generation” responsibilities and or distance.
We discuss dealing with guilt and grief, managing stress, improving communication, navigating the system and planning for the journey ahead.
Date: Tuesday, Feb. 28- Mar. 21
Time: 1:30 pm- 3:30 pm
Location: Nord-Bridge Board Room
Fee: $50 registration fee *Please register by calling 403-329-3222 and ask for Charlene*
Instructor: Charlene Kocken